If you have a spare room or even an annex, you might be aware that you can make a lot of extra income on Airbnb, the site that completely disrupted the hospitality industry by allowing any homeowner to run a hospitality business.
One of the best ways to make consistent income via Airbnb is by being a great host to your visitors. Even if you aren’t christened by Airbnb as a superhost (an experienced host that sets a great example for others), you can still make more money if you provide your guests with a consistently great experience. Here are some top tips to help you do this:
- Provide local advice
If you live in a city with coveted beauty and amazing history, you might as well pass that on to your guests? Provide them with a good map of the area, complete with walking trails and notable points of interest. Your visitors will likely be thrilled with an information package explaining the rich history of your property, and this definitely constitutes as going the extra mile.
- Be honest
Even if your property isn’t the most luxurious around, people are likely to be much happier if you honestly and clearly describe what they’re going to get, instead of exaggerating details to get them to book. If your building is very old with challenges or eccentricities, be sure to tell people before they book so they’re not met with any surprises that could compromise your integrity.
This is one of the most important things you can do in the hospitality industry. If you do not offer a clean place to stay your rating will plummet. If this is the first time you are hosting guests, go beyond what you would do for yourself. If you have carpets, search for ‘carpet cleaners Kilburn’ to get them thoroughly cleaned, and you might as well get your bathrooms professionally deep-cleaned as well. Deep cleaning is not something you have to do too often, but it eliminates the risk of a preventable rating drop.
- Explain your place
Every abode has its own workings, and you can’t expect your guests to spend time on their holiday trying to work them out. Leave small notes around any electronic device clearly explaining how to use them. This also benefits you by reducing the likelihood that your electronics might get broken by somebody who is trying to figure out how to use them.
- Greet guests like it’s a hotel
You don’t need to say ‘hello and welcome to my Airbnb, how can I help you today?’, but you should greet guests at the door whenever possible and offer to carry their belongings to their room. Ask them if there’s anything they need, warm welcomes really put people at ease.
The more you look into how to provide a great experience for your Airbnb guests the more it becomes clear that one of the best ways to do so is to go slightly beyond the call of duty in many different areas. You don’t need to spend much at all on upkeep, but providing little benefits can get you firmly on your way to becoming a superhost.